Terms & Conditions

Car Service For You
Last Updated: 12/3/2025

These Terms & Conditions (“Terms”) govern your use of the Car Service For You website, online booking system, and vehicle pick-up and delivery services (“Services”). By accessing our website or using our Services, you agree to these Terms. If you do not agree, you may not use our website or Services.

1. Description of Service

Car Service For You provides convenient vehicle pick-up and drop-off services. We pick up your vehicle, transport it to the dealership or repair facility you select, and return it once service is complete.

We are not a repair shop, dealership, or service center. We do not perform mechanical work or diagnose issues.

2. Eligibility

To use our Services, you must:

Be at least 18 years old
Be the legal owner of the vehicle or have full authorization to use it
Provide a valid driver’s license when requested

You affirm that all information you provide is true and accurate.

3. Customer Responsibilities

3.1 Vehicle Condition

You must ensure your vehicle is in a reasonably safe, operable condition for transportation and disclose any known mechanical issues prior to pick-up.

3.2 Personal Belongings

You are responsible for removing personal belongings from the vehicle before pick-up.
We are not responsible for any lost, stolen, or damaged personal items left in the vehicle.

3.3 Keys & Access

You agree to provide us with necessary keys and access to operate and move the vehicle safely.

3.4 Insurance

You confirm that your vehicle is properly insured under your own insurance policy. You remain responsible for maintaining adequate insurance coverage.

3.5 Communication

You agree to remain reachable by phone, text, or email during the scheduled service period for updates and coordination.

4. Payment Terms

Payment is due at the time of booking or as otherwise specified during checkout.

We may use third-party payment processors (e.g., Wix Payments, Stripe, PayPal). By making a payment, you also agree to the applicable terms of those processors.

Fees may include, but are not limited to:

Standard service fees
Rush or priority service fees
Distance or mileage surcharges
Cancellation or no-show fees

All fees will be disclosed at or before booking.

5. Cancellations, Refunds & No-Show Policy

5.1 Customer Cancellations

If you cancel more than 24 hours before the scheduled pick-up time, no cancellation fee will apply.
Cancellations within 24 hours of pick-up may be subject to a cancellation fee up to the full service amount.

5.2 No-Show

If our driver arrives at the agreed location and is unable to access your vehicle, obtain the keys, or you are otherwise unavailable, a no-show fee equal to the full amount of the service will be charged. No refunds will be provided for no-show events.

5.3 Refund Eligibility

Refunds for cancellations made within 24 hours are handled on a case-by-case basis and depend on whether the driver has already been dispatched.
No refunds apply to no-show fees.

5.4 Cancellations by Car Service For You

If we must cancel your service for any reason, you may choose a full refund or a rescheduled appointment at no cost.

5.5 Processing Refunds

Approved refunds will be issued to the original payment method and may take 5–10 business days depending on your bank or payment processor.

6. Dealership / Service Center Disclaimer

Car Service For You acts solely as a transportation concierge to and from the dealership or service center you select.

We do not:

Perform or supervise repairs or maintenance
Set or negotiate service prices
Guarantee service timelines
Guarantee the quality of work performed by the dealership or service center
Provide any warranty on third-party work

All repair, maintenance, and warranty matters are strictly between you and the service provider. We are not responsible for dealership/service center actions, delays, pricing, workmanship, or outcomes.

7. Vehicle Transport & Damage Disclaimer

We take reasonable care when driving and handling your vehicle. However, by using our Services, you acknowledge and agree that:

We are not responsible for pre-existing damage to the vehicle
We are not responsible for mechanical failures occurring during use or transport (including failures caused by existing wear, age, or defects)
We are not responsible for damage caused by pre-existing conditions, latent defects, worn parts, or manufacturer issues
We are not responsible for events outside our control, including but not limited to weather, road hazards, or other drivers

Any claim for new physical damage allegedly caused by us must be reported immediately upon return of the vehicle, before our driver leaves. After the vehicle is returned and our driver has departed, all damage claims are deemed waived and void.

8. Personal Property Disclaimer

Car Service For You is not liable for any personal property left in the vehicle, including but not limited to:

Cash, credit cards, or documents
Electronics or accessories
Bags, luggage, or briefcases
Tools or equipment
Child seats or removable accessories
Any other personal belongings

You are solely responsible for checking your vehicle before pick-up and after return.

9. Website Use & Content

By using our website, you agree not to:

Attempt unauthorized access to any part of the site
Interfere with or disrupt website operations
Upload viruses, malware, or malicious code
Scrape, copy, or misuse content without permission
Misrepresent your identity or impersonate others

We reserve the right to restrict or terminate access to the website for any misuse or suspected misuse.

10. Limitation of Liability

To the maximum extent permitted by California law:

Car Service For You and its owners, employees, contractors, and drivers shall not be liable for:

Indirect, incidental, special, or consequential damages
Loss of time, income, or business opportunities
Inconvenience or loss of use of the vehicle
Mechanical issues not directly caused by our willful misconduct
Delays or errors by third-party dealerships, service centers, or payment processors

In any event, our total liability for any claim relating to a specific service shall be limited to the total amount you paid for that service.

11. Indemnification

You agree to indemnify, defend, and hold harmless Car Service For You and its owners, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of our Services
Your breach of these Terms
Your violation of any law or third-party rights
Any issues arising from third-party dealerships or service centers

12. Force Majeure

We are not responsible for any failure to perform or delay in performance due to events beyond our reasonable control, including but not limited to:

Severe weather
Natural disasters
Accidents or road closures
Strikes or labor disputes
Power outages or system failures
Acts of government or regulatory authorities

13. Dispute Resolution & Binding Arbitration

By using our Services, you and Car Service For You agree that any dispute, claim, or controversy arising out of or relating to:

These Terms
Our Services
Vehicle handling, transport, or return
Dealership/service center delivery or pick-up
Fees, payments, refunds, or cancellations
Communications with us
Your use of our website or booking system

shall be resolved exclusively through binding individual arbitration, rather than in court.

You and Car Service For You waive the right to a trial by jury and waive the right to participate in any class action, class arbitration, or representative proceeding, to the fullest extent permitted by law.

13.1 Arbitration Rules

Arbitration will be administered by JAMS or the American Arbitration Association (AAA) under their applicable rules for consumer disputes.

Unless both parties agree otherwise, the arbitration shall take place in Los Angeles County, California, or be conducted remotely where allowed.
The arbitrator has exclusive authority to resolve any dispute regarding the interpretation, applicability, or enforceability of this arbitration agreement.
The arbitrator may award the same damages and relief as a court, but only on an individual basis.

13.2 Class Action Waiver

To the fullest extent permitted by law, you agree that you may bring claims against Car Service For You only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action.

The arbitrator may not consolidate your claims with another person’s claims, nor preside over any form of class or representative proceeding.

13.3 Small Claims Court Option

Either party may bring an individual claim in small claims court (in an appropriate California venue) instead of arbitration, if the claim qualifies and is brought only on an individual basis.

13.4 Opt-Out of Arbitration

You may opt out of this arbitration agreement within 30 days of your first use of our Services by sending written notice stating you wish to opt out of arbitration to:

Car Service For You
[Your Contact Email]
[Your Mailing Address]

Your opt-out must include your full name, contact information, and a clear statement that you are opting out of this arbitration agreement. Opting out will not affect any other provisions of these Terms.

13.5 Severability

If any portion of this arbitration agreement is found to be unenforceable, that specific portion shall be severed, and the remainder shall continue in full force and effect, except that if the class action waiver in Section 13.2 is found unenforceable, then this entire Section 13 (Arbitration) shall be void.

13.6 Survival

This arbitration agreement shall survive termination of your relationship with Car Service For You and the completion of any services.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except that the arbitration agreement is governed by the Federal Arbitration Act (FAA) to the extent applicable.

15. Modifications to Terms

We may update or modify these Terms from time to time. The updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of our website or Services after any changes constitute your acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms, please contact:

Car Service For You
📧 support@carserviceforyou.com
📞 (323) 613-2581
📍 14622 Ventura Blvd STE 491 Sherman Oaks, CA 91403